Insurance & Financial services

In recent years, the Financial Services sector has undergone changes as rapid as they are significant, in a market that requires the creation of increasingly tailor-made and high-value services from a digital perspective.

Key elements to ensuring a sufficient level of competitiveness are represented by central customer relationships, conveyed through an excellent customer experience, the digitization of operations and the robustness of the technological infrastructure.
 

All this must necessarily be supported by the latest technologies capable of ensuring security, scalability and performance.

More and more attention must be paid to Compliance aspects, which can be more easily addressed through the implementation of solutions that offer flexibility and full control of data and processes.

The adoption of innovative digital platforms makes it possible to exploit the IT assets of financial institutions from a continuous service design standpoint, providing a fast, high-value response to the evolution of customer needs and leveraging constantly evolving technologies.

The digital evolutionary path must be enabled by adopting leading-edge technologies in the various areas of application:

• Expanding the client’s knowledge and ability to best manage the relationship and engagement through advanced CRM solutions.
• Redesign of new operating models through the adoption of RPA (Robot Process Automation) to increase process speed and reduce the risk of non-compliance.
• Evolution in the products and services offering, on the one hand to ensure full usability of pre-existing ones in the digital context and, on the other, to define new offering concepts.
• Enhancement of the existing (structured and unstructured) information assets, made available by the digitization of processes, through the use of Business Intelligence and Advanced Analytics solutions based on Big Data and Data Lake architectures.
• Implementation of Artificial Intelligence solutions to increase the levels of automation.
• Strengthening of the relationship with Customers through the implementation of advanced Loyalty programs.
• Modernization of legacy systems and evolution of architectures, including through Cloud models and Microservices logic, to streamline costs and ensure flexibility and scalability of the IT operating structure.
• Ensuring full and constantly updated coverage of Cybersecurity aspects, providing the correct level of protection and monitoring measures. 

In general, the technologies currently represent an opportunity for financial institutions not only to make their client relationships more effective and their operations more efficient, but also to advance their business and come up with innovative paradigms and models. 

Lutech’s services for Financial Institutions include:

• Business and IT Advisory
• Design and implementation of application and infrastructure solutions
• Provision of Managed Services (Next Generation Security Operations Center, Network Operations Center, Cloud Operations Center)

Lutech’s Financial Services Division, consisting of over 500 professionals, has been operating in the financial services and IT solutions sector for over 20 years: we have great expertise to allow us to provide business and IT consultancy, supporting our Customers in a partnership and by adopting a pragmatic yet strategic approach to the challenge of digitizing their ecosystems (organization, processes, products/services and IT systems).