Digital Workplace Managed Services

Relying on Lutech's Digital Workplace Managed Services means adopting a flexible, modular and secure work solution that can be used on any device and workplace. This service ensures that the devices and infrastructure needed for digital working and collaboration are always available and performing, optimizing access to data, applications and services, improving collaboration and supporting new ways of working, focusing on concrete and measurable benefits:

• Improved user experience: Instant access to applications and data, anywhere, anytime.
• Increased productivity: End-to-end support powered by generative AI, enabling greater collaboration and more efficient management of daily activities.
• Flexibility and scalability: Cloud-based solutions that offer greater flexibility and scalability to adapt to the changing needs of businesses.
• Advanced Security: Protection of data and applications through state-of-the-art cybersecurity solutions.

Lutech offers a full range of Digital Workplace services designed to meet the specific needs of businesses:

• Unified endpoint management: Solutions for centralized management of devices and applications, ensuring a consistent and secure user experience
• Cybersecurity services: Advanced protection against cyber threats, from access control to threat intelligence services to managing compliance aspects
• Consulting and design: strategic consulting for the Digital Workplace, digital customer experience, and co-creation of prototypes
• Migration and adoption services: Support for migration to new work environments and change management to ensure successful adoption of new technologies
• Vertical solutions: Specific solutions for vertical industries, such as smart mobility and content platforms

Digital Workplace's managed services are modular, customizable, and can generally be traced to two service delivery models:

• Service Desk, with remote resolution of critical issues by a back office team
• On-site services that are divided into specific interventions that require the assignment of certified Lutech technicians with certain skills, on-site coverage and monitoring of the company site with dedicated on-site technicians, to services totally designed on the customer's needs "VIP Service," which can be on-demand remotely or physically present at the customer's sites.

Artificial intelligence plays a crucial role in Lutech's Digital Workplace Managed Services, enabling:

• AI-enhanced support: Generative AI and virtual assistants improve individual productivity and support quality, reducing the number of tickets and improving operational efficiency.
• Intelligent automation: AI enables automation of repetitive processes and proactive troubleshooting, improving the user experience and reducing downtime.
• Proactive data analysis: AI analyzes data to identify trends and potential problems, enabling preventive interventions and continuous service improvements.
• Personalization of the user experience: AI delivers personalized experiences to users, tailoring solutions to their specific needs and improving overall satisfaction.

• Platform harmonization: Integrated management of heterogeneous and obsolete platforms, improving efficiency and reducing operational costs.

• Cloud-based solutions: Offering advanced flexibility and scalability, with enhanced security and accessibility to data and applications.

• Change management: Training, effective communication and stakeholder engagement for smooth adoption of new technologies.

• Benefit monitoring: Constant measurement of performance and user satisfaction, ensuring continuous and tangible improvements.