Telco

Network competitive performance to improve customer satisfaction
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Reducing network downtime, thereby improving service, monitoring network infrastructure in real time, and having support in managing technical escalations and resolving complex problems are key needs for Telco market players.

Lutech's response to these needs is embodied in its Network Operation Center (NOC) service, a 24H 7x7 operating facility with more than 200 specialized Network Engineers, which offers full outsourcing services for companies in the Telco industry. By providing multi-language, multi-vendor and multi-technology services, the Lutech NOC ensures comprehensive and integrated support for all network needs.

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Why rely on an NOC

Lutech's NOC allows clients to focus on innovation and governance activities, offering a full outsourcing service customized across the entire Telco suppy chain. The integration of Hyperautomation and AI ensures scalability of models and improvement of quality performance while meeting KPIs shared with the customer.

Lutech's NOC Services

What do we do about carrier backbone infrastructure?

Monitoring backbone infrastructure

  • End-to-end monitoring of TELCO backbone network infrastructure
  • Proactive event and performance management to ensure optimal systems operation
  • Implementation of advanced technologies for monitoring and alerting

Assurance

  • First and second level technical support for incident management
  • Change management and coordination of field engineers in the field
  • Telephone inbound technical support with TBS 1.5 level (ITA/ENG) and catch & dispatch activities

Provisioning e Implementazione

  • Progettazione, implementazione e provisioning dei servizi TELCO
  • Gestione delle attività di design, attivazioni, variazioni e dismissioni.
  • Supporto post-attivazione e gestione delle configurazioni dei servizi finali

Provisioning and Implementation

  • Design, implementation and provisioning of TELCO services
  • Management of design activities, activations, changes, and decommissioning
  • Post-activation support and configuration management of end services

Why Rely on Lutech's NOC

  • Experience: More than 20 years of experience in implementing and delivering full-outsourcing services
    Expertise: More than 200 highly specialized and scalable resources
  • Innovation: Integration of AI and Hyperautomation solutions to improve the quality of services
  • Scalability: Scalable service models for all supply chains (Design, Provisioning, Assurance, Monitoring)


Learn how Lutech's NOC services can transform your business and improve the efficiency of your operations

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