Public Sector

The main goal of digital transformation in the public administration is to improve processes and relations with end users, i.e. citizens and businesses. For a successful transition to e-government, it is crucial that public bodies adopt a collaborative approach, clearly aimed at simplifying the lives of users, supporting the efforts that such a change requires from both sides.

Effective simplification of the relationship between citizens and central (government ministry) and local (state/county, city, council) bodies is not by chance an important indicator for calculating the development of a country.

"There is therefore great room for improvement in order to exploit the enormous benefits in terms of resources and efficiency guaranteed by new technologies."

At the starting point of this still uphill path there is the need to consolidate the digital skills of citizens, as well as the regular use of the Internet, a gap that the Public Administration itself must help to bridge through shared paths of “digital literacy” and structured actions to improve the performance of e-government in our country. Clearly, the technical difficulties of these paths must be understood by citizens too, as public administration users, in order to overcome them, so as to actively contribute to implement the digital transformation of processes and tools.
 

“According to the 2018 eGovernment Benchmark Report, Italy is at the bottom of the list in Europe in online public services.”

The three-year strategic plan of the Agenzia per l’Italia Digitale (AGID - Agency for Digital Italy) 2019-2021 confirms the principle that digital technology represents a lever for economic and social transformation which, by putting citizens and businesses at the center of action, becomes a prerequisite for structural reform of the country.

The plan proposes to that public administration bodies contribute to the development of the country’s economy by providing them with indications on some tools that will allow the streamlining of bureaucratic procedures, greater transparency of administrative processes, greater efficiency in the delivery of public services and, last but not least, the rationalization of IT spending.

According to government guidelines and in accordance with the European objectives (“European digital market”), the tools to which ICT investments should be directed are both the physical infrastructure, i.e. hardware assets essential to the implementation of the Plan, and the skills and software components necessary to enable the paradigm shift, i.e.:

• Communication networks, with processes to adapt the connectivity of the public administration to provide all services to citizens
• The Cloud, with the migration of infrastructure and applications necessary for the delivery of services to citizens
• Disaster Recovery and Business Continuity systems
• Monitoring and security equipment, with increasingly advanced Cybersecurity solutions
• Enhancing the public information assets, in particular with open data, which, alongside Blockchain and Artificial Intelligence, are making government bodies more accessible, open and reliable
• System integration and interoperability between platforms, data and infrastructure
• Big Data and advanced Business Intelligence tools provide information on the status of public bodies, and the management and progress of programs, to allow sharing of knowledge between the public administration and its stakeholders.
• The focus on Smart Cities for local public administration bodies with the consequent development of Internet of Things solutions
• Digital Healthcare, with the creation of a dedicated procurement platform and the development of Electronic HealthRecords, which is the basis for the development of the sector

Lutech, with over 15 years of experience in the design, implementation, and management of information systems and provision of ICT services as well as application and infrastructure components for large public clients, accompanies (central and local) public administration bodies through their Digital Transformation using an end-to-end approach: from needs analysis and design and development of vertical application solutions, right through to the implementation and management of on-permises and/or in-cloud technological infrastructure.

In the preliminary phase preceding the design, management and delivery of the project, we carry out a thorough needs analysis, offering an advisory-oriented approach focused on integrating the objectives of both the public administration and citizens.

We design and implement ideal solutions for the optimization and revision of public administration processes and services from a digital point of view, to ensure that the online services provided to users are increasingly efficient and therefore simple and intuitive.
Among the solutions at the heart of services designed for public administration clients: 

Among the solutions at the heart of services intended for the Public Administration:

• Public administration digital transformation roadmap
• Machine Learning and Artificial Intelligence solutions for process optimisation
• Technology infrastructure management (on-premise and in the cloud)
• Re-engineering and Digitization of Citizen Services