“SLA is our mantra
Lutech places vertical competences in multiple technological frameworks, along with its experience in the provision of modular and flexible services designed to guarantee reliability, safety and measurability by adopting the ITIL framework and by defining performance (KPI) and service level (SLA) indicators.
Lutech provides value-added services to help its customers manage ICT infrastructure thanks to high-level technical skills and tailor-made services.
Lutech adopts an ITIL-based approach to deliver faster, more efficient, high-quality services in various industries such as networking, security, data centers, endpoints and mobile
trends and offering
- service desk
- reactive services: incident, problem and change management
- proactive services: event, alert management
- operation services
- on-site/remote support
- remote monitoring