Digital Customer Experience Solutions

Lutech integrates consultancy, technology and delivery capabilities to guide you through Digital Transformation and create the best possible experience for own customers.

We design customized end-to-end solutions to meet company business targets, thanks to our experience in building customer engagement and sales paths in the digital channel and in-store, wich are designed around customers,  their data and expectations. Expectations that we are able to anticipate, monitor and improve thanks to Big Data and Artificial Intelligence (AI), crucial technologies both improving customer satisfaction and optimize timeframes and resources.

Lutech bases each project on research and analysis of Customer needs and difficulties, laying out the best roadmap, and the most functional technological solutions for each specific client. Partnerships with the best vendors and research into the most innovative technologies in the field of customer experience, engagement and commerce are enhanced day after day by the skills and certifications of dedicated teams, all with vertical experience in the different markets of reference.

For the leaders of each sector, Lutech serves as a sole point of contct able to guide the company from the initianl assessment of requirements right through to the  go-live and beyond, thanks to a consultancy-based approach in each phase consisting of specific services:

• Business strategy & Platform Consulting, to define the steps and priorities before the project start-up, based on the context and resources, in a realistic manner with regard to the set targets.
• Continuous application consulting, in the postdelivery phase, to guide clients in the best use of the implemented solutions, exploiting their full potential for the benefit of the company and end customers, and optimizing performance based on results, on day by day and long-term strategic basis.

We therefore create experiences alongside each of our clilents wich provide value and sustainable growth, in the areas of Customer Engagement & CRM, Omni-channel Commerce, B2B e-Commerce & Digital Transformation, Big Data & AI solutions.