Cloud Operations Center (CLOC)

Lutech's Cloud Operations Center (CLOC) service is designed to provide comprehensive and integrated support to customers, ensuring maximum efficiency and business continuity in the management services of traditional Data Center infrastructure and Cloud solutions, in terms of governance, monitoring, automation, integration of heterogeneous Enterprise Applications, and of course, Security.
This service is divided into three main areas: Reactive Services, Proactive Services and SLA & Time Covering.

Reactive Services includes all support activities activated in response to problems or malfunctions. These services include 24/7 technical support, remote and on-site service interventions, advanced hardware replacement, and software update management. The main objective is to resolve any problems promptly to minimize downtime and ensure business continuity.

Proactive Services focuses on prevention and optimization of operations. Through continuous systems monitoring, event and performance management, and advanced configuration, these services aim to identify and resolve potential problems before they can cause disruption. In addition, advanced reporting provides a detailed view of systems performance, allowing areas for improvement to be identified and targeted interventions to be planned.

Finally, SLA & Time Covering defines the service levels and time coverages offered to customers. Lutech offers several SLA (Service Level Agreement) options that can be customized to the customer's specific needs, with coverage during standard business hours or H24, every day of the year. This ensures that customers can count on adequate and timely support at all times.

This integrated structure of responsive and proactive services, combined with flexible SLAs and extended time coverages, enables Lutech to offer comprehensive and customized support.

Why rely on Lutech CLOC

Key drivers driving adoption of Lutech's managed services include the need for increased security and reliability, improved sustainability, supporting technological innovation with limited investment in expertise, reduced time-to-market, and the need for specific customer requirements such as compliance

Lutech's Managed Services offer a full range of solutions to support customers' IT needs. These services can be delivered in three modes, also integrated with each other: Remote Dedicated, Shared Services, and On-Premise Dedicated.

Remote Dedicated provides remote operations customized for the end customer, delivered from Lutech locations. This approach makes it possible to provide tailored support while maintaining flexibility and operational efficiency.

Shared Services offers value-added services with a multi-tenant approach, delivered from Lutech's remote competence centers, such as precisely the Cloud Operations Center (CLOC). This model makes it possible to optimize resources and ensure a high level of service to multiple customers simultaneously.

On-Premise Dedicated involves a dedicated team tailored to the customer's needs, operating locally at the customer's premises. This approach ensures direct and immediate support, ideal for companies that need constant and timely intervention.

Lutech's CLOC boasts an ecosystem of partnerships with leading vendors in the market, such as Cisco, Microsoft, IBM, VMware, Dell, HP, Oracle, SAP, and many others, enabling it to offer technologically advanced solutions tailored to customers' needs. It also has strong expertise in GenAI and’automation that complement and enrich infrastructure management services.

Artificial intelligence plays a crucial role in Lutech's infrastructure service, enabling:

• AI-enhanced support: generative AI improves the quality of support, reducing the number of tickets and improving operational efficiency
• Intelligent automation: AI enables automation of repetitive processes and proactive problem solving, reducing incident resolution time
• Proactive data analysis: AI analyzes data to identify trends and potential problems, enabling preventive interventions and continuous service improvements.