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The Network Operations Center (NOC)

Learn about all of Lutech's NOC services >

Telco

Network competitive performance to improve customer satisfaction

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Reducing network downtime, thereby improving service, monitoring network infrastructure in real time, and having support in managing technical escalations and resolving complex problems are key needs for Telco market players.

Lutech's response to these needs is embodied in its Network Operation Center (NOC) service, a 24H 7x7 operating facility with more than 200 specialized Network Engineers, which offers full outsourcing services for companies in the Telco industry. By providing multi-language, multi-vendor and multi-technology services, the Lutech NOC ensures comprehensive and integrated support for all network needs.

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Why rely on an NOC

Lutech's NOC allows clients to focus on innovation and governance activities, offering a full outsourcing service customized across the entire Telco suppy chain. The integration of Hyperautomation and AI ensures scalability of models and improvement of quality performance while meeting KPIs shared with the customer.

Lutech's NOC Services

What do we do about carrier backbone infrastructure?

Monitoring backbone infrastructure

  • End-to-end monitoring of TELCO backbone network infrastructure
  • Proactive event and performance management to ensure optimal systems operation
  • Implementation of advanced technologies for monitoring and alerting
Year of Expericence and SLA


SLA

90
Alarms picked up and dispatched within 30 min
100
Management reporting from OLO within 8h
95
Incidents resolved within 6h
100
Planned Work authorized within 2 days



Assurance

  • First and second level technical support for incident management
  • Change management and coordination of field engineers in the field
  • Telephone inbound technical support with TBS 1.5 level (ITA/ENG) and catch & dispatch activities
Performance


Performance

95
Technical calls taken within 90 sec.
98
Customer calls answered within 40 sec.
95
Average incident resolution time within 6h
95
Change activities performed within 12h



Provisioning and Implementation

  • Design, implementation and provisioning of TELCO services
  • Management of design activities, activations, changes, and decommissioning
  • Post-activation support and configuration management of end services
Performance


Performance

80
Time for execution of an executive project within 3 days
97
Circuits routed on the network within 2 days
97
Circuits implemented on the network within 2 days

Why Rely on Lutech's NOC

  • Experience: More than 20 years of experience in implementing and delivering full-outsourcing services
    Expertise: More than 200 highly specialized and scalable resources
  • Innovation: Integration of AI and Hyperautomation solutions to improve the quality of services
  • Scalability: Scalable service models for all supply chains (Design, Provisioning, Assurance, Monitoring)


Learn how Lutech's NOC services can transform your business and improve the efficiency of your operations

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